Dbt99 FAQ — all your questions answered in one place

No. On dbt99 Only one account per person is Permitted. However, if a single person opens multiple accounts, all accounts may be suspended and balances forfeited. This policy is in place to ensure a fair environment for all members.

Go to the login page and click "Forgot Password?". Enter your registered email or mobile number. A reset link will be sent to your email, or an OTP to your mobile. Use it to set a new password. If you run into any issues, contact support via Live Chat.

Yes, Deposit & Betting Without KYC Yes, you can. However, KYC must be completed before your first withdrawal. Verification usually takes within 24 hours. Simply upload photos of both the front and back of your National ID card or passport.

Withdrawals typically 1 to 6 hours processing time applies. Bank transfers may take up to 24 hours. Delays can occur if KYC verification is incomplete. For urgent withdrawals, contact us via Live Chat.

Minimum deposit and withdrawal limits may vary by payment method. To check the latest limits, Cashier Page or ask our support team. Minimum limits are generally lower for mobile banking methods.

Wait 5–10 minutes first. If it still hasn't arrived, Payment Screenshot & Transaction ID via Live Chat. Our team will investigate promptly and resolve the issue. Please note that if funds have been sent to the wrong account, recovery may not be possible — always double-check the details before sending.

Before withdrawing a bonus Wagering Requirements must be met — meaning you are required to wager the bonus amount a specified number of times. Wagering requirements vary by bonus. All terms are clearly listed on the Promotions page. We recommend reading the conditions before claiming any bonus.

You have the option to opt out of a bonus at the time of deposit. If you prefer to deposit without a bonus, simply select that option. Once a bonus has been added, it may be difficult to reverse. Contact support and they will be happy to assist.

Bets generally cannot be cancelled once confirmed. However, if an event is cancelled or postponed, the bet is voided and the full amount is refunded. In some cases, "Cash Out" you can settle a bet while a match is in progress. This feature may not be available on all bets.

By default on dbt99 Decimal Odds are displayed. For example, with odds of 2.50, a BDT 100 bet would return BDT 250 if you win (BDT 100 stake + BDT 150 profit). You can change the odds format in Settings. Decimal odds are the easiest format for new bettors.

Yes. All games on dbt99 Certified RNG (Random Number Generator) technology — meaning results are completely random and never predetermined. Live Casino games are broadcast live from world-class studios.

In most dbt99 slots RTP (Return to Player) 94%–97% is included. This means that over the long term, for every BDT 100 wagered, you can expect an average return of BDT 94–97. Keep in mind this is a long-term average — results for individual sessions will vary.

Self-exclusion means Voluntarily excluding yourself from the platform for a set period of time. You will not be able to log in during the exclusion period. Activate it via Account Settings > Responsible Gaming. Options include 3 months, 6 months, 1 year, or permanent. The exclusion cannot be lifted before the selected period ends.

Via Live Chat immediately and request an account lock. Our support team will secure your account after verifying your identity. To stay safe going forward: use a strong password, keep 2FA enabled, and never share your password with anyone.